Computer Hardware
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Computer Hardware : A + ( 2 months)
 
Part 1 : A+ Hardware Service Technician Exam
 
PC Architecture

The Case

  • Full Tower
  • Mid Tower
  • Mini Tower
  • Desktop Slim Line
  • Proprietary Case Designs
  • Comparison of Case Designs

The Power Supply

  • Power Supply Connectors

The Motherboard

  • Types of System Boards
  • System Board Components

The Processor/CPU

Memory

Storage Devices

  • Hard Disk System
  • Floppy Drivers
  • CD-ROM Drivers
  • CD-R and CD- RW Drivers
  • DVD Burners
  • Other Storage Media

Adapter Cards

  • Video card
  • Network Interface Card (NIC)
  • Modem
  • Sound Card

Display Devices

  • Display Concepts

Ports and Cables

  • Peripheral Port Connector Types
  • Common Peripheral Interfaces and Cables

Motherboards, CPUs, and RAM

Motherboard Architecture

  • Chipsets
  • Memory
  • Communication Ports
  • Processor Sockets
  • External Cache Memory (Level 2)
  • Bus Architectures
  • BIOS

CPUs

  • Architecture Differences
  • CPU Manufacturers

RAM

  • Types
  • Operational Characteristics

Disk Drive Storage

Storage Types

  • Punch Cards and Tape
  • Disk Drives
  • Disk Theory

Floppy Disk Systems

  • The Medium
  • The Drives
  • The Controller
  • The Cable
  • Floppy Drive Installation and Configuration

IDE/ATA Disk Systems

  • IDE/ATA Technologies
  • IDE/EIDE Installation and Configuration

Small Computer System Interface (SCSI)

  • Types of SCSI
  • SCSI Device Installation and Configuration

Disk System Fault Tolerance

  • Disk Mirroring
  • Disk Duplexing
  • Disk Striping
  • Redundant Array of Inexpensive (or Independent) Disks (RAID)

Printers

Impact Printers

  • Daisy-Wheel Printers
  • Dot-Matrix Printers

Bubble-Jet Printers

  • Parts of a Typical Bubble-Jet Printer
  • The Bubble-Jet Printing Process

Laser Printers (Page Printers)

  • Electro photographic (EP) Laser Printers
  • LED Page Printers

Other Printers

Printer Interfaces and Supplies

  • Interface Components
  • Printer Supplies

Printer Troubleshooting

  • Dot-Matrix Printer Problems
  • Bubble-Jet Printer Problems
  • Laser and Page Printer Problems

Networking Fundamentals

What Is a Network?

  • LANs vs. WANs
  • Primary Network Components
  • Network Resource Access
  • Network Topologies
  • Network Communications
  • Network Architectures

Network Media

  • Cabling
  • The Network Interface Card (NIC)
  • Media Access Methods

Connectivity Devices

  • Repeaters
  • Hubs/Switches
  • Bridges
  • Routers
  • Brouters
  • Gateways

Networking and the Internet

  • Types of Connections

Building a PC

Before You Begin

  • Background Information
  • Clearing a Workspace
  • Gathering Tools

Gathering Parts

Preparing the Motherboard

  • Removing the Motherboard from Its Box
  • Installing the CPU/Processor and Its Cooling Mechanism
  • Installing Memory

Installing the Motherboard

  • Removing the Case Cover
  • Installing Mounting Standoffs
  • Removing the Back-Panel Punch outs
  • Connecting the Front-Panel Connectors
  • Installing and Securing Motherboard

Installing the Power Supply

Installing Storage Devices

  • Installing Floppy Disk Drives
  • Installing Hard Disk(s)
  • Installing a CD-ROM/CD-RW/DVD/DVDRW

Installing Expansion Cards

  • Installing a Video Card
  • Installing Other Expansion Cards or Devices

Connecting External Peripherals

Double-Checking Everything

Connecting the Power, and Testing

  • Configuring CMOS

Finishing Up

  • Installing Network/Modem Connections
  • Installing Speakers/Headphones
  • Installing the Operating System

Removal and Replacement Procedures

Portable Systems

Laptop Architecture

  • Comparing Laptops to Desktops
  • Laptop Case
  • Motherboard and Supporting Circuitry
  • Memory
  • Storage
  • Displays
  • Input Devices
  • Expansion Bus and Ports
  • Networking
  • Docking Stations
  • Power Systems

Laptop Component Installation

  • Installing Storage Devices
  • Installing Power Systems
  • Replacing or Adding Memory
  • Adding Input Devices
  • Installing Expansion Devices
  • Replacing Displays
  • Enabling Wireless Networking

Upgrading PC Components

PC Upgrade Background

  • Why Upgrade?
  • Is an Upgrade Possible?
  • What can be upgraded?

Upgrading PC Components

  • Upgrading the Motherboard
  • Upgrading the CPU
  • Upgrading Memory
  • Upgrading Hard Drives/Storage
  • Upgrading the BIOS
  • Upgrading Expansion Cards
  • Laptop Upgrades

Installing PC Peripherals

  • Installing Modems and Transceivers
  • Adding External Storage
  • Connecting Scanner and Cameras
  • PDAs
  • Installing Wireless Access Points
  • Using Infrared Devices
  • Connecting Printers
  • UPSs (Uninterrupted Power Supplies) and Suppressor
  • Upgrading Monitors

Optimizing PC Performance, Preventative Maintenance, and Safety

Optimizing PC Performance

  • Cooling System Optimization
  • Disk Subsystem Enhancement
  • NIC Performance
  • Specialized Video Cards
  • Memory Performance
  • Additional Performance Enhancement

Preventing Electrostatic Discharge (ESD)

  • Antistatic Wrist Strap
  • Antistatic Bags for Parts
  • ESD Antistatic Mats
  • Other Protection Method

Maintaining Safety

  • The Computer
  • The Power Supply
  • The Printer
  • The Monitor
  • The Keyboard and Mouse

Environmental Concerns

Cleaning Systems

Hardware Troubleshooting

Troubleshooting Resources

  • Intellectual Resources
  • Hardware and Software Resources

Top 10 Troubleshooting Steps

  • Step 1: Define the Problem
  • Step 2: Check the Simple Stuff First
  • Step 3: Check to See If It’s User Error
  • Step 4: Reboot the Computer
  • Step 5: Determine If the Problem Is Hardware Related or Software Related
  • Step 6: If the Problem Is Hardware Related, Determine Which Component Is Failing
  • Step 7: If the Problem Is Software Related, Boot Clean
  • Step 8: Check Service Information Sources
  • Step 9: If It Ain’t Broke……
  • Step 10: Ask for Help

Software Troubleshooting

  • DOS Troubleshooting
  • Windows Troubleshooting

Hardware Troubleshooting

  • POST Routines
  • Motherboard Problems
  • Hard Disk System Problems
  • Peripheral Problems
  • Keyboard and Mouse Problem
  • Display System Problem
  • Floppy Drive Problems
  • Sound Card Problems
  • BIOS Issues
  • Power Supply Problems
  • Miscellaneous Problems
  • FRUs
Part 2 Operating Systems Technologies Exam
 

Introduction to Operating Systems

Types of Software

Operating System Terms and Concepts

Types of PC Operating Systems

  • Classics Operating Systems OS/2
  • Alternative PC Operating Systems
  • Microsoft Windows

Choosing an Operating System

Using the Microsoft Operating System GUI

The Windows Interface

  • The Desktop
  • The Taskbar
  • The Start Menu
  • Icons

What’s in a Window?

  • Elements of a Window
  • States of a Window

Using the Command Prompt

  • Running a Utility or Program from The Command Prompt Issuing Text Command

Windows Configuration

  • File Management
  • System Tools
  • Control Panel
  • Task Manager
  • Managing Hardware in Windows
  • Computer Management Console
  • Virtual Memory
  • Disk Management
  • The Registry Editor

Major OS Architecture

Listing the Important Files

  • Important Files in Windows 9x
  • Important Files in Windows NT/2000/XP

Boot Sequence

  • The Windows 9x Boot Process
  • The Windows NT/2000/XP Boot Process
  • Advance Startup Options

Creating a Startup Disk or Emergency Repair Disk

  • Windows 98/Me Startup Disk
  • Windows NT Workstation Boot Disks
  • And Emergency Repair Disk (ERD)
  • Windows 2000 Boot Disks and ERD
  • Automated System Recovery in Windows XP

Installing and Upgrading Your OS

Installing the Operating System

  • Installation Prerequisites
  • Windows 9x Installation
  • Windows NT Workstation Installation
  • Windows 2000 Professional Installation
  • Windows XP Installation
  • Post-Installation Routines

Upgrading the Operating System

  • Upgrade Prerequisites
  • Upgrading to 98/Me
  • Upgrading to NT Workstation 4.0
  • Upgrading to Windows 2000
  • Upgrading to Windows XP

Hardware Installation

Windows Device Installation

  • Rights and Security Issues
  • Basic Procedure for Device Installation
  • Windows Version-Specific Installation Items

Peripheral Connection Methods

  • Serial
  • Parallel
  • SCSI
  • USB
  • FireWire (IEEE 1394)

Windows Printing Configuration

  • Local Printing Configuration
  • Network Printing

Windows Networking

Windows Networking Basics

  • Windows 95 and Beyond

Installing Networking Hardware and Software

  • Configuring Windows 9x as a Network Client
  • Configuring Windows NT Workstation as a Network Client
  • Configuring Windows 2000 and Windows XP Professional as a Network Client
  • Configuring Clients for NetWare Network Access

Configuring Windows to Share Files and Printers

  • Enabling File and Printer Sharing on Windows 9x
  • Enabling Sharing in Windows NT
  • Sharing in Windows 2000
  • Sharing in Windows XP

Using Shared Resources

  • Sharing Options with Windows 2000
  • Sharing Options with Windows XP
  • Using a Shared Printer

Network Protocol

  • TCP/IP IPX/SPX (NWLink)

Configuring Internet Access Software

  • Creating a Windows 9x DUN Connection
  • Installing DUN on Windows 2000
  • Making a Dial-Up Connection in Windows XP
  • Installing and Configuring Firewall Protection under Windows XP
  • Other Internet Software

Windows Optimization

Managing Virtual Memory

  • Virtual Memory in Windows 9x
  • Virtual Memory in Windows NT
  • Virtual Memory in Windows 2000
  • Virtual Memory in Windows XP

Defragmenting Disks

  • Defragmenting in Windows 9x
  • Defragmenting in Windows NT Workstation
  • Defragmenting in Windows 2000Professional
  • Defragmenting in Windows XP Professional

Using FILES= and BUFFERS=

  • FILES= and BUFFERS= in Windows 9x
  • FILES= and BUFFERS= in Windows NT/2000/XP

Using Disk Caches

  • Disk Caching in Windows 9x
  • Disk Caching in Windows NT/2000/XP
  • Cached Internet Explorer Files

Managing Temporary Files

Windows Diagnostics and Troubleshooting Troubleshooting Steps

  • Step 1: Talk to the Customer
  • Step 2: Gather Information
  • Step 3: Eliminate Possibilities
  • Step 4: Document Your Work

Windows File-Related Problems

  • System Files Not Found
  • Configuration File Issues
  • Swap File Issues
  • Windows Boot Issues

Troubleshooting Windows Printing Problems

Troubleshooting Other Common Problems

Preemptive “Troubleshooting”: Guarding against Virus Attacks

Troubleshooting Tools: Windows-Based Utilities

  • SCANDISK
  • Device Manager
  • Computer Management
  • Event Viewer
  • MSCONFIG.EXE
  • REGEDIT.EXE
  • ATTRIB.EXE
  • EXTRACT.EXE
  • EDIT.COM
  • FDISK.EXE
  • SYSEDIT.EXE
  • SCANREG.EXE
  • WSCRIPT.EXE
  • HWINFO.EXE
  • ASD.EXE (Automatic Skip Driver)
  • CVT1.EXE
  • MSD.EXE
  • WinMSD
  • Safe Modes
  • Recovery CD
  • ConfigSafe

Diagnostic Resources

  • User/Installation Manuals
  • Internet/Web Resources
  • Training Materials
   
 
 
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